Refund Policy

At PBSWave, we provide high-quality digital products designed for music producers. Please read this Refund Policy carefully before making a purchase.

1. Digital Products and Sales

All products sold on PBSWave are digital downloads delivered instantly after successful payment.

Due to the nature of digital products, all sales are generally final. Once a product has been purchased and delivered, we do not offer refunds, cancellations, or returns except in specific cases outlined below.

2. Technical Issues, Refunds, and Product Exchange

Refunds (Exceptional Cases Only)

Refunds may be granted only in exceptional circumstances, such as:

• Duplicate payments
• Failure to deliver the product
• Unresolved technical issues that prevent access or proper use of the product and cannot be resolved by our support team

Refund conditions:

• Requests must be submitted within 7 days of purchase
• Refunds are reviewed case by case
• Approved refunds will be processed to the original payment method

Product Exchange

In cases where a technical issue prevents access or download, you may choose to exchange the product instead of requesting a refund.

Exchange guidelines:

• Requests must be submitted within 7 days of purchase
• Only products of equal or lesser value are eligible
• Each request is reviewed individually by our team

3. Important Notes

This policy applies only to verified technical issues

Refunds or exchanges will not be granted for:

Change of mind

Lack of experience or compatibility issues clearly stated on the product page

Downloaded and functioning products

By purchasing from PBSWave, you agree to this Refund Policy

Contact

If you experience any issues with your purchase or need support, please contact us:

📧 Email: contact@pbswave.com

⏱ Response time: We typically reply within 24–48 hours